I once worked on a team supporting an internally developed and maintained application.
This application was the beating heart of the organisation. Every organisation has one of these.
You know the application at your company, the one that can’t be bought off the shelf? The one that reflects your company’s business model?
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In March 2003 I was working at as an Junior Implementation Consultant specialising in Oracle Financials, a large Enterprise Resource Planning product in the same space as SAP.
I had been in this role just over 9 months.
Everything was new to me. The role of a consultant, the product, the projects themselves, and the tasks I was required to complete.
On one occasion I was asked to deliver training for the Accounts Payable (AP) module. My role was to teach the current AP team in Singapore how to use the new module starting 1st April.
There was one problem. I barely knew anything about Accounts Payable processes, let alone the module and how it functioned.
Continue reading Teacher and Student