Tag Archives: Heuristics

What Are You Leaving Out?

It feels like I am back at school. I have drawn a few set diagrams (Venn diagrams) recently. So perhaps not surprising the following images came to me while listening to the new podcast from NPR called Code Switch.

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These diagrams are so simple and powerful. As soon as I see them I start asking questions about why the lines were drawn where they were. The boundaries fascinate me.

But why this particular diagram? Why did this one pop into my head? Continue reading What Are You Leaving Out?

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Just Enough, then Out of the Way

“We rely on simple, efficient thought processes to get the job done—not so much out of laziness (though there is some of that, too), but out of necessity. There is just too much going on, too much to notice, understand, and act on, for us to give every individual and every occurrence our undivided, unbiased attention. So not only are you innately hard to understand, but the people observing you are hoarding their attention.”

From No One Understands You and What to Do About It by Heidi Halvorson

I couldn’t resist this quote when I read it earlier this week. On Tuesday, the 15th, I gave a presentation to a Business Analysts Meetup Group in Brisbane on the core concept of the Jobs to be Done framework, the Job.

The words “get the job done” stood out straight away.

I was primed to see them.

Specifically, the link between getting the job done and being a cognitive miser caught my attention.

Continue reading Just Enough, then Out of the Way