A much shorter version this week. I was travelling with work and ended up reading and listening less than I thought.
Book am I reading (Non-Fiction)
The chapter I have been slow to read this week is called ‘Improving Your Reflecting Skills’.
Put another way this is about improved listening.
I won’t comment much further but leave you with a few selected quotes.
Many times a person will discuss his problems with a spouse or friend and leave without any solution in sight. The speaker will often have greater insight into the problem and the alternatives facing him. He may need time to mull over these ideas and options before moving on to a firm decision.
Though it can be frustrating for the listener to get involved with another and not see the problem resolved immediately, that kind of tension is part of the cost of being a creative listener.
That last passage gets to a question that has been on my mind reading this book, and probably gets to something I need to work on; When do you do more than listen?
He goes on:
When people are not heard and responded to, time can be saved in the short run, but in the long run, the resulting misunderstanding and alienation will often require far more time or take an enormous toll on efficiency. Experience has demonstrated that when employers do not take time to listen to employees, when salespersons do not understand their customers’ needs, and when teachers do not hear the concerns of their students, they are far less efficient in accomplishing their tasks. Listening often seems to be inefficient, but when there are strong needs, deep feelings, or important concerns, the refusal to listen is very detrimental and can result in wasted time, effort, and money.
It is hard to take the step back and listen. I find it easy at times, at work in particular. In my job I know that listening and getting it right up front pays off later in a project.
* Emphasis on those quotes is mine.