The tweet below encapsulates where I believe we should be heading in the enterprise software space. We continue to place too much emphasis on the technology and features. Not on the how people will use it, or whether people will use it.
We continue to place too much emphasis on technology and features. Not on how people will use it, or whether they will use it.
The future must belong to those technology and software companies that get this. Those that understand that the technology must get out of the way.
The best project I have been involved in was a Finance Transformation Program. It included change management specialists, process specialists, and systems specialists. All working together on an ERP implementation.
However, the outcome and the experience was very different from a ‘traditional’ ERP implementation. A significant focus on process first, and system second. The ability of this approach to shift the mindset of the users, particularly early on, paid dividends later.
However, there is way more to the tweet from Jeremy. His reference to an ecosystem is also important. It is important to understanding how it all connects, relates, and works together to get the result you want.
Don’t be oversold a siloed solution you may or may not need.
“There are no seems in a rainbow and yet we see them anyway. This illusion is based in biology and refined by language and culture.” – Peter Morville – Intertwingled
If we could easily create a difference set of categories for colour, and if we could get these accepted internally, then we will see these new colours when we look at a rainbow.
In a conversation listen to the language around you and try to understand where these categorisations come from. Do they help or hinder? Have they had to evolve?
When talking with a client or stakeholder try to use their own categories to build rapport and understanding.
But never forget their power or influence and think about when they may need to change if you want to transform the status quo.
Because I need to clarify my own thinking and perspective.
Because sharing these thoughts, opinions and ideas with others, to be clarified, understood and challenged moves us, and me, forward.
Because we should be brave and prepared to take a different view. We should explore and find out what others believe and how they think.
- We should always seek to understand.
- We should constantly question everything.
- We should challenge our assumptions and admit our biases.
- We should try to empathize at every turn.
- We should be fearless of failure.
And finally because everyone and everything is connected – and not many people truly get that.