Which one is it?

This used to be a restaurant I walk past on my way to and from the train station each morning.

At first I was excited by a new store … hopefully a restaurant with a great breakfast …

… Then I was confused …

Pay attention to what you are saying and look out for conflicting messages.

 

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Poor customer service? Are you doing your part?

Are you a good customer? Have you ever thought about how your own attitude in a given scenario affects the interaction?

I was working at the Keystone Resort, in Colorado, in the US, over the winter of 1998/99 as part of a student working holiday program.

I was assigned to Base Operations. We were the groundsmen of the resort. We cleared the footpaths after snowfall, collected the trash from restaurants, and we marshaled the car parks amongst other things. Not very glamorous but a lot of fun.

We also had to man the parking booths. Remember the old days when you paid a real live human on leaving a paid parking lot? Well that was us.

Continue reading Poor customer service? Are you doing your part?

Why do buses come in threes?

Last year I came across two interactive models that struck a chord with me. They asked and answered, and allowed me to interact with two questions I have spent way too much time thinking about.

Although to be fair that time has a direct correlation with how these two scenarios have impacted me personally.

I spent way too much time in London waiting for buses. You wait and wait, and then they all come at once. And while you wait, you think.black-and-white-person-woman-night Continue reading Why do buses come in threes?

Do you Assume?

Have you been somewhere with no internet access and tried listening to music?

Chances are you encountered the same frustrating problem I did last week.

I was holidaying with my family near Coffs Harbour in New South Wales, Australia. There was a 3G signal, but it was weak and intermittent in our accommodation. The resort had WiFi in communal areas, but that does not help when you want to listen to music in your villa.

On opening Spotify I would have to wait what felt like a minute or more while it tried to connect to the internet. Often failing. Then it would present me with my downloaded playlists.

The ability to download music is the main reason I subscribe to Spotify. For precisely these moments. When network connectivity is an issue, for example when on a train or in a car, and to limit data usage.

Continue reading Do you Assume?