Just Enough, then Out of the Way

“We rely on simple, efficient thought processes to get the job done—not so much out of laziness (though there is some of that, too), but out of necessity. There is just too much going on, too much to notice, understand, and act on, for us to give every individual and every occurrence our undivided, unbiased attention. So not only are you innately hard to understand, but the people observing you are hoarding their attention.”

From No One Understands You and What to Do About It by Heidi Halvorson

I couldn’t resist this quote when I read it earlier this week. On Tuesday, the 15th, I gave a presentation to a Business Analysts Meetup Group in Brisbane on the core concept of the Jobs to be Done framework, the Job.

The words “get the job done” stood out straight away.

I was primed to see them.

Specifically, the link between getting the job done and being a cognitive miser caught my attention.

Continue reading Just Enough, then Out of the Way

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When everything fees like a Root Cause

I am preparing a talk on Jobs-to-be-Done for the Brisbane Business Analysts Meetup in March.  For this particular talk, I am re-telling the Milkshake Story as told by Clayton Christensen to introduce the mental model of a Job to my fellow Business Analysts.

I know what it means to me and how I apply it to work. That is what I plan to share.

As I work on it the same thought keeps popping into my head.  How is this different to a Root Cause Analysis? Essentially how is this any different to asking a lot of why’s to get to the important point.

Continue reading When everything fees like a Root Cause

Navigating the Crosswind Compromise

This post is a follow on from the Crosswind Compromise. In that post, I was inspired by a video of Viktor Frankl discussing the impact of crosswinds on our lives. I drew parallels with an organisational context.

My followup question is what does a pilot do to ensure he gets to the destination?

The pilot does at least these three things:

  1. Finds a map of the terrain he is flying over.
  2. Gets the latest meteorological (weather) information.
  3. Creates his flight plan.

Continue reading Navigating the Crosswind Compromise